Patient common questions about doctolo
Just in case you had anymore questions
What medical concerns can I be seen with?Doctolo is primarily a specialist doctor service and is not suitable for emergency medical problems normally managed in A&E. Also, health concerns requiring chronic disease management may be better managed by your regular GP, however, if specifically want a specialist's opinion, advice and caring then please use doctolo.
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How long will my appointment be?An appointment is up to 15 minutes long. Our specialist doctors advise us that the appointments are generally suitable for one health concern to be covered in detail. If you have more than one health concern and would like a longer appointment then please contact firstname.lastname@example.org after booking your first appointment.
Can I claim the consult on medical or travel insurance?Please check with your individual medical insurance provider to see if they cover video consultations and what the individual providers minimum payment terms and conditions. Your travel insurance may cover the cost of the appointment if you are travelling at the time. Please contact your travel insurance provider to see if this is possible. If you require doctolo or the doctors providing a service through doctolo to fill out insurance forms there may be additional costs incurred beyond the appointment fee.
What should I do before the appointment?As the doctolo is a video call service we ask that you make sure that your video camera and internet is working well. Doctolo currently supports Chrome, Firefox and Opera browsers for security and connection issues. So if you do not have one of these then please download them before your appointment.
Do I need my medical history before the appointment?
The simple answer is no. You simply need to want advice from a specialist doctor about your health concern.
However, if you want to prepare then as doctolo doctors will not have access to your medical records. Therefore your initial description should accurately describe your health concern. If you require the doctor to know anything more than what you have described in your initial description then you may wish to prepare some of the following (but please note you will only be able to discuss these items during your consultation): 1) a list of medications you are currently or have recently taken; 2) A medical history relating to complex or chronic medical conditions relating to your health concern.
The above are not vital to get advice from doctolo doctors but may allow the doctor to have a faster and more complete understanding of health concern. If you are unsure then you can ask your regular GP for a summarised personal copy of your medical history.